The Home Care Package program is here to support people aged 65 and over, helping them live independently and safely in the comfort of their own homes.
The goal is simple: to provide the care and support you need to stay comfortable and confident in your own space.
When you receive a Home Care Package, the government allocates funding for your care, which is then managed by the Home Care Package provider you choose.
Growing older shouldn’t stop you from living the life you love or maintaining your independence in your own home. At AICS, we offer a variety of in-home aged care services across Melbourne, tailored to suit your needs, goals, and preferences. Whether you need support for a few hours a week or 24/7 care, our comprehensive aged care services are flexible and adaptable, ensuring you receive the assistance you need, whenever you need it.
Find all the information you need. Here is an in-depth look at the different aspects of Home Care Packages.
Find out if you’re eligible for a Home Care Package and learn about the assessment process.
Find out how government funding work for Home Care Packages and how much you could receive.
You have the right to choose the care provider you want. Find out how to change your care provider here.
To determine your eligibility, you’ll need to undergo an independent assessment conducted by the Aged Care Assessment Service (ACAS). This is a government-mandated process, and we are unable to perform the assessment ourselves. Learn more about eligibility requirements below.
If you’re an older person needing assistance to remain at
home, you may qualify.
There are four levels of funding for Home Care Packages which correspond to the amount of care you need. You should also be aware of the different fees which may apply to your package.
| Funding level | Care needs level | Approximate funding amount |
|---|---|---|
| Level 1 | Basic care needs | $10,588.65 a year |
| Level 2 | Low-level care needs | $18,622.30 a year |
| Level 3 | Intermediate care needs | $40,529.60 a year |
| Level 4 | High-level care needs | $61,440.45 a year |
At AICS, we believe everyone receiving care deserves exceptional service that upholds all their rights as a Home Care Package recipient. We take this responsibility seriously and encourage you to learn more by reviewing the Charter of Aged Care Rights, a resource created by the Government. This booklet is available in multiple languages, and you can access it here, or watch an informational video here.
When you choose AICS as your Home Care Package provider, we will provide you with a copy of the Charter of Aged Care Rights and ask you to sign the accompanying acknowledgment sheet to confirm that you have received it. If needed, our team is here to help you understand the document and can also provide it in a language other than English to meet your needs.
Not at all. At AICS, we offer flexible services with no long-term commitments. You’re free to adjust or discontinue your services if your needs or circumstances change.
You have the freedom to end your Care Agreement with us at any time by providing 14 days’ notice.
We don’t charge any Exit Fees if you decide to move on, and our team will fully support you in transitioning to a new provider.
A Case Manager primarily oversees your overall care plan, coordinating services and ensuring funding is allocated appropriately. A Care Manager focuses on your day-to-day needs, working closely with you to ensure your care services are meeting your goals.
Yes, all of our staff are part of the AICS team. This ensures a consistent standard of quality care and that our employees are welltrained, professional, and committed to your wellbeing.
Your Care Manager is there to make sure you receive the right support when you need it. They’ll help you navigate your care plan, provide guidance, and ensure your services adapt as your needs change over time.
We understand the importance of timely support, so we work to get your services started as quickly as possible once your care plan is in place.
We know how important it is to have consistency in care. We’ll do our best to ensure the same carer attends your visits whenever possible, building trust and familiarity. Occasionally, you may have a different carer to ensure uninterrupted support.
No, we’re proud to say that AICS does not charge daily fees or administration costs. This means your Home Care Package funding goes entirely toward your care, ensuring you get the most out of your support.
At AICS, we take the time to truly understand your goals, your needs, and your unique situation. Our mission is to provide exceptional care that enhances your life, creating meaningful experiences and celebrating positive outcomes every step of the way
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At AICS, diversity, equity and inclusion are at the core of who we are. Our commitment to these values is unwavering. We acknowledge and recognise the Wurundjeri Woi-wurung people of the Kulin Nation as the traditional custodians of the land upon which we live and work, and we pay our respects to their Elders past, present and emerging.
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