“Anna’s support has truly been life-changing for me. As someone with hearing impairment and heavily reliant on lipreading, the widespread use of masks in the community has been incredibly challenging. Anna has become my eyes and ears, helping me navigate complex conversations with government organisations over the phone and standing by my side in person as a trusted advocate.

What sets Anna apart is her professionalism combined with genuine compassion. She is patient, kind, and approaches my challenges with a holistic mindset, which has greatly eased my stress and anxiety—especially during the extended isolation periods brought on by COVID restrictions.

Anna is not just a support worker; she is a true asset to AICS and a blessing in my life.”