Eligibility Criteria – Australian Integrated Care Services (AICS)

Home Care Package Eligibility

Find Out If You’re Eligible for a Home Care Package

Am I Eligible?

Make the Most of Your Home Care Package

To determine eligibility for a Home Care Package, you’ll need an assessment conducted by the Aged Care Assessment Service (ACAS). This assessment will determine the level of support you require and the appropriate package for your needs.

Individualised Assessments: Each case is treated with care, considering your unique circumstances and requirements.
Alternative Support Options: If you’re not eligible for a Home Care Package, you may still be able to access assistance through the Commonwealth Home Support Programme (CHSP).
How to Get Started
To arrange an assessment, contact My Aged Care, the government agency responsible for organizing and managing Home Care Packages:1800 200 422
Let us guide you through the process and ensure you receive the support you need. Contact AICS today to learn more about your options and how we can assist you

Frequently Asked Questions

We’re here to help you navigate the process and answer any questions you may have about Home Care Packages

How do I arrange my eligibility assessment?

To find out if you’re eligible for a Home Care Package, you’ll need to schedule an assessment through My Aged Care. This is conducted by the Aged Care Assessment Service (ACAS), and we’re happy to guide you through the process.

What happens if I’m not eligible?

If you’re not eligible for a Home Care Package, you may still qualify for support under the Commonwealth Home Support Programme (CHSP). We can help you explore alternative options that best suit your needs.

What if my funding isn’t enough?

If your current Home Care Package funding doesn’t cover all the care you need:
• You can choose to pay for additional care privately.
• If your care needs have increased, you can request a re-assessment to determine eligibility for a higher-level package.
Our team is here to help you explore these options and ensure you have the support
you need.

How to Get Your Eligibility Assessed

We’re here to assist you in accessing government-funded care and guide you through the process step-by-step. If you have any questions, don’t hesitate to reach out—we’re happy to help.

Get Started

Reach out to My Aged Care, the government’s central service for aged care support. They will guide you through the process of setting up your eligibility assessment. If you prefer, we can assist you with referrals and help you get started.

Assessment

An assessment will take place in your home to evaluate your eligibility for government-funded in-home care. This process is conducted by the Aged Care Assessment Service (ACAS) and organised through My Aged Care.

Outcome

If you’re eligible for a Home Care Package, you may need to contribute to your funding depending on your income level. For those receiving the full Age Pension, no contribution is required. We can help clarify your funding options and assist with the next steps.

What They Say About Us?

"I never imagined how much of a difference the team at AICS could make in my life. Their support has been nothing short of incredible. Each worker treats me with such warmth and respect, always making me feel valued and cared for.

With their help, I’ve regained my independence and rediscovered the joy in everyday moments. Whether it’s sharing a laugh during our chats, enjoying a walk in the garden, or simply knowing someone truly cares, AICS has brought a sense of happiness and vitality back into my life.

The dedication and compassion of their team remind me that I’m not alone, and they’ve given me hope for brighter days ahead. AICS is more than just a care service—they’re a source of light and comfort in my journey."

Margaret, 78, Melbourne

Your Life. Your Way. Own It with Confidence.

At AICS, we take the time to truly understand your goals, your needs, and your unique situation. Our mission is to provide exceptional care that enhances your life, creating meaningful experiences and celebrating positive outcomes every step of the way