About Us

It’s more than care. Its about creating connections and building a better future-together.

About Us

It’s more than care. Its about creating connections and building a better future-together.

We’re Victoria’s trusted provider of Aged Care, Disability, and Veteran Support Services.

With a mission to empower lives, Australian Integrated Care Services (AICS) provides
exceptional in-home Aged Care, Disability, and Veteran support services across Victoria. We aim to help individuals live independently, achieve their goals, and embrace their passions, ensuring that dignity and quality of life remain at the forefront
of everything we do.

Every AICS service is locally managed with a deep understanding of the communities
we serve, enabling us to deliver affordable, culturally sensitive, and accessible care tailored to individual needs. Our team takes the time to get to know you. Through a personalised and
compassionate approach, we work with you, your loved ones, and other support networks to develop a care plan that suits your unique requirements and aspirations.
At AICS, we never compromise on quality. We are committed to delivering services with empathy and excellence—when, where, and how you need them.

What Makes Us Different

At Australian Integrated Care Services (AICS), we are more than just a care provider—we are a community driven by purpose, compassion, and innovation.

Our Story

AICS was born from a deeply personal journey of resilience and hope. Our founders experienced firsthand the challenges of caring for a loved one with cerebral palsy—a journey that transformed heartbreak into determination. Told their loved one would never walk or speak, they defied the odds through relentless love, therapeutic interventions, and unwavering support. Today, she thrives as a testament to the power of perseverance and care.
This experience ignited a passion to ensure no one feels overlooked or unsupported. After years of volunteering and working with non-profits, our founders envisioned a service that went beyond the basics—a service rooted in dignity, empowerment, and inclusion.

Why We Stand Out

A Personal Touch: At AICS, care isn’t just a service—it’s a commitment. Many of our team members are real-life carers who bring empathy and understanding to every interaction.
Culturally Sensitive Care: We break language and cultural barriers to ensure everyone feels respected and understood.
Comprehensive Services: From community engagement to life skills training, nursing care, and employment opportunities, we provide a holistic approach to support.
Empowering Communities: Through partnerships with organisations like AIFAV and AIMMS, we create platforms for individuals with additional needs to showcase their talents and find meaningful employment.
Award-Winning Excellence: Recognised for our commitment to access, inclusion, and diversity, AICS has earned accolades that reflect our unwavering dedication to making a difference.

Our Purpose

We exist to empower the elderly, people with disabilities, and veterans to live with independence and joy. Our mission is to create a community where every individual feels valued, supported, and capable of achieving their goals.
At AICS, our difference lies in our story, our passion, and our relentless drive to turn challenges into triumphs. Together, we create possibilities, change lives, and build stronger communities.

Why Choose Us?

Award-Winning Commitment to Aged Care and Disability Support

AICS stands out for its unwavering dedication to enhancing lives, earning numerous prestigious awards for outstanding contributions to the Aged Care and Disability sectors. Recognized by respected entities such as the Melton City Council, the Governor of Victoria, Channel 7, the Victorian Multicultural Commission, and Carers Victoria, we are a trusted and reputable organisation making a lasting impact across communities.

Real-Life Carers with Deep Personal Experience

At AICS, our commitment to care goes far beyond professional training—it’s shaped by the real-life experiences of our team. Most of our staff, including the founders, are not only skilled professionals but also caregivers to their own loved ones with disabilities or in their senior years. This unique, lived experience equips our team with a profound empathy and understanding that enhances every service we provide. Our CEO’s extensive background with the Supreme Court of Victoria, the Department of Social Services, Melbourne City Council, and Hume City Council brings both personal insight and professional expertise, driving AICS’s mission to make a genuine difference.

Proudly Rated 5 Stars on Google Reviews

With a perfect 5-star rating from our valued participants and clients, AICS is recognised for consistently delivering high-quality, compassionate care. This exceptional rating reflects our unwavering commitment to excellence and the trust we have earned through our dedicated, personalised service.
AICS is an NDIS registered provider and My Aged Care brokerage provider with NCS.

Built on a Legacy of Community Service

The founders and some of the dedicated workers of AICS have a history of voluntary service, contributing over 8 years through their charity organisation, the

Australian Integrated Fijian Association of Victoria (AIFAV)with no personal financial gain. Even before AICS was established, they were committed to making a difference in the community, providing support and resources to those in need. AICS was founded with this same spirit of dedication, created to extend trusted, quality services to the Aged Care and Disability sectors. Today, the founders and team members continue to support AIFAV, driven by a shared mission to uplift and empower the community.

Learn more about AIFAV at

www.aifav.com.au
and join their thriving Facebook community of 7,000 members

8+

Years of quality service

2024 Finalist for Business Excellence Award

AICS support worker Krishnil Kumar has been nominated for Inclusiveness & Diversity Leader of the Year 2021 for his outstanding support work in Disability and Age Care.